In response to increased concerns regarding the spread of coronavirus (COVID-19), we believe it is important to keep you informed of the proactive measures WFCU Credit Union and ECU – A Division of WFCU Credit Union have taken to protect our employees, our members and our community.
Every aspect of our lives has changed and will continue to change rapidly and unpredictably. Our responsibility to our staff, members, and our community requires WFCU and ECU, like others, to adapt and respond quickly, effectively and according to the most reliable and readily available professional advice and information.
As a result, we will continue to provide our members our most current response to the rapidly changing circumstances through regular updates made here, on social media and through local media channels.
Alternative Banking Options
Members can access their accounts and complete their banking transactions through our live drive-thru banking, live and automated telephone banking, digital banking services and ATM network as detailed below:
Live Drive-Thru Banking
Our live drive-thru branches are available to assist you with routine transactions, Monday to Wednesday, 9:30am to 5:00pm and Thursday to Friday, 9:30am to 6:00pm at the following locations:
- South Windsor – 3077 Dougall Ave.
- Tecumseh – 1695 Manning Rd.
- Amherstburg – 322 Sandwich St. S.
- Leamington – 318 Erie St. S.
Live Telephone Banking
Call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 to complete your financial business over the telephone.
You can pay bills, apply for a loan, set up or renew your investments, transfer funds and more.
Our Member Contact Centre is available:
- Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
- Thursday and Friday: 8:00 a.m. – 6:30 p.m.
- Saturday: 9:00 a.m. – 3:00 p.m.
Automated Telephone Banking
Access your account(s) 24 hours a day by calling 519-974-0988 or toll free at 1-833-734-4377.
With automated telephone banking, you can:
- Check account balances for your savings, loans, term deposits and RRSPs
- Transfer funds between your accounts
- Check on the transaction history in your account for the last 60 days
- Make utility bill payments on suppliers we have set up for you
Online Banking
With WFCU Credit Union’s & ECU – A Division of WFCU Credit Union’s online banking, you can:
- View transactions, transfer funds, pay bills or place a stop payment on a cheque
- Request statement details for up to 12 months
- Download and view your statement online
- Send/Receive Interac e-Transfers
Not set up for online or mobile banking? Call 519-974-9328 or toll free at 1-866-500-9328 and one of our Member Consultants would be happy to assist in getting signed up today!
Mobile Banking App
Access your accounts anytime, anywhere with the WFCU & ECU Mobile App.
If you are an Online Banking customer and would like to use our Mobile Banking app, you can download the iOS app here on the Apple iTunes® App Store and the Android app here on Google Play Store.
Not set up for online or mobile banking? Call 519-974-9328 or toll free at 1-866-500-9328 and one of our Member Consultants would be happy to assist in getting signed up today!
ATMs
Access your account 24 hours a day through our ATM networks
Using your WFCU Credit Union or ECU – A Division of WFCU Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through any ATM that is part of THE EXCHANGE® Network 24 hours a day and surcharge-free. Members can also withdraw funds from any other financial institutions’ ATMs.
Cashback at Point-of-Sale
If you can’t make it to one of our convenient ATMs, numerous retailers offer ‘cash back’ when you’re making your regular purchases.
WFCU Credit Union VISA® Card Services
Access your Visa® account information 24/7 through the MyCardInfo account management tool, found here at wfcu.mycardinfo.com.
With MyCardInfo, you can easily activate your account, check current balances, review recent activities, verify the last payment made, make payments, view eStatements, and more.
WFCU Credit Union Business Continuity
in Response to Coronavirus (COVID-19)
In response to increased concerns regarding the spread of the coronavirus (COVID-19) we believe it is important to keep you informed of the proactive measures WFCU Credit Union has taken to protect our employees, our members and our community against the potential implications of a widespread coronavirus (COVID-19) outbreak.
The health and safety of our employees, members and community remain our top priority. At this time, the immediate risk of this virus to our community is believed to be low according to the Ontario Ministry of Health and the Windsor-Essex County Health Unit; however given the rapidly changing nature of this virus, WFCU Credit Union continues to monitor the situation to ensure the continued health and well-being of all those impacted by our operations.
At this time WFCU Credit Union has reviewed our plans in response to epidemics and has communicated with our employees to take the necessary measures to reduce the risk of transmission of the virus as outlined by the Windsor-Essex County Health Unit and Canadian government and public health agencies.
Further, all in-branch visits to our locations have been limited to by appointment only and hand sanitizer stations and plexiglass shields have been installed at all locations.
Based on the current state of our business operations, our Business Continuity Plan and the guidelines set forth by various health agencies, we feel assured that our locations remain safe for our staff, members and our community and we are continuing to operate as normal at this time.
For members that wish to minimize their public exposure, we offer digital banking services including online and mobile banking, smartphone apps and Interac® e-transfers, as well as automated telephone banking services to complete all their financial transactions.
As new information becomes available, we will make it available to our members and the public through our WFCU Credit Union website.
Should you have any questions please reach out to our Member Contact Centre at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).
Eddie Francis
President & CEOWFCU Credit Union
Visitor Guidelines
The safety and security of our staff, members and community remains our top priority; we ask that ALL VISITORS entering a WFCU Credit Union or ECU – A Division of WFCU Credit Union location to take precautionary measures to protect yourself and everyone in our operations.
Please refrain from visiting any WFCU location or ECU location if you have had close contact with someone diagnosed with Covid-19, travelled outside of Canada or to an area with a current outbreak, or had cold or flu-like symptoms within the last 14 days.
When visiting a WFCU branch location please follow these steps:
- Upon arrival, register from your mobile device using our new virtual queuing system by texting ‘wfcu’ followed by the branch location you are visiting (ex. wfcu Amherstburg) to 226-773-1709 or check-in at the door with a WFCU staff member
- Members without a mobile device may register by video at the branch door.
- You’ll be prompted when staff are available to assist you.
- Upon entering a mask must be worn and hands must be sanitized at one of our touchless hand sanitizing stations.
- Follow directional signage to maintain social distancing.
- Make your way to one of our many Member Consultants stationed behind protective plexiglass shields.
- When your transaction is complete, please exit by following directional signage and be mindful to maintain social distancing.
When visiting an ECU branch location please follow these steps:
- You’ll be prompted when staff are available to assist you.
- Upon entering a mask must be worn and hands must be sanitized at one of our touchless hand sanitizing stations.
- Follow directional signage to maintain social distancing.
- Make your way to one of our many Member Consultants stationed behind protective plexiglass shields.
- When your transaction is complete, please exit by following directional signage and be mindful to maintain social distancing.
We recognize that many of you may still be uncomfortable with visiting a branch in-person, or may have simply found our alternative ways to bank more convenient for you and your lifestyle. Whatever your case may be, we encourage you to continue to use our live drive-thru and telephone banking options, as well as our online, digital and ATM network services to tailor your WFCU & ECU banking experience to fit you and your personal needs.
WFCU Credit Union & ECU – A division of WFCU Credit Union are monitoring the situation closely and will update our response based on current recommendations of Health Canada, WHO, and our local public health units.
Frequently Asked Questions
Are WFCU Credit Union and ECU - A Division of WFCU Credit Union branches open?
The health and safety of our employees, members and community has always and will continue to be our top priority.
Our South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, Kingsville, Kitchener and Waterloo branches are open to walk-in traffic.
Our Cambridge branch is open by appointment only.
As we navigate this dynamic situation, we are required to adapt the branch experience. To ensure optimum branch staff levels WFCU Credit Union will be implementing the following service-level changes in an effort to continue to provide our members with access to all of our services across our branch network.
Effective Friday, November 20, 2020 our Downtown Branch is TEMPORARILY CLOSED.
These changes will allow us to maintain optimum staffing levels across our branch network.
Members are also able to complete all of their banking needs using our alternative ways to bank including our live drive-thru branches, live and automated telephone banking, digital banking services and ATM network services.
Our Member Contact Centre also remains available to assist our members. To reach our Member Contact Centre please call 519-974-9328 or toll free at 1-866-500-9328.
As we continue to transition to a new normal, we will evaluate our resources and open our other locations when we know we can efficiently operate in a manner that will ensure the safety of our members, staff and community.
We continue to monitor the situation closely and will update our response on current recommendations from our local Health Units as well as our Provincial and Federal governments.
What hours are branches open?
WFCU branches that are open to walk-in traffic are open the following hours:
South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, and Kingsville
- Monday-Wednesday: 9:30 a.m. – 5:00 p.m.
- Thursday-Friday: 9:30 a.m. – 6:00 p.m.
- Saturday: 10:00 a.m. – 2:00 p.m.
ECU branches that are open to walk-in traffic are open the following hours:
Kitchener & Waterloo
- Monday-Wednesday: 9:30 a.m. – 5:00 p.m.
- Thursday-Friday: 9:30 a.m. – 6:00p.m.
Our Cambridge ECU branch is open by appointment-only during the following hours:
- Monday-Wednesday: 9:30 a.m. – 5:00 p.m.
- Thursday-Friday: 9:30 a.m. – 6:00 p.m.
What is the process I must follow when visiting a branch location?
When visiting a WFCU branch please follow these steps:
- Upon arrival, register from your mobile device using our new virtual queuing system by texting ‘wfcu’ followed by the branch location you are visiting (ex. wfcu Amherstburg) to 226-773-1709 or check-in at the door with a WFCU staff member
- Members without a mobile device may register by video at the branch door.
- You’ll be prompted when staff are available to assist you.
- Upon entering a mask must be worn and hands must be sanitized at one of our touchless hand sanitizing stations.
- Follow directional signage to maintain social distancing.
- Make your way to one of our many Member Consultants stationed behind protective plexiglass shields.
- When your transaction is complete, please exit by following directional signage and be mindful to maintain social distancing.
When visiting an ECU branch please please wait for assistance and someone will help you as soon as they are available..
Am I required to use the virtual queuing system for in-branch visits?
Yes, all members visiting our South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, and Kingsville locations for in-branch services must register using our new queuing system. Members are able to register through text message or branch video.
How do I register using the new queuing system?
To register members are asked to text ‘wfcu’ followed by the branch location they are visiting (ex. wfcu Amherstburg) to 226-773-1709 or register by video at the branch door upon their arrival at the branch.
How can I complete my banking without visiting a branch?
Members can access their accounts and complete their banking transactions using any of our live drive-thru banking, digital or telephone banking, or ATM network services.
Where is WFCU’s live drive thru banking available?
Our live drive thru branches are available to assist you with routine transactions, Monday to Friday, 10:00am to 4:30pm at the following locations:
- South Windsor – 3077 Dougall Ave.
- Tecumseh – 1695 Manning Rd.
- Amherstburg – 322 Sandwich St. S.
- Leamington – 318 Erie St. S.
How do I contact WFCU’s Member Contact Centre?
To reach our Member Contact Centre please call 519-974-WFCU (9328) or toll-free at 1-866-500-WFCU (9328) or by email at info@wfcu.ca.
- Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
- Thursday and Friday: 8:00 a.m. – 6:30 p.m.
- Saturday: 9:00 a.m. – 3:00 p.m.
How can I stay up-to-date with WFCU and ECU's response to COVID-19?
What has WFCU & ECU done to protect its staff, members and community against COVID-19?
The health and safety of our employees, members and community has always and will continue to be our top priority.
The following safety measure have been implemented at each of our branches:
- Installed touchless hand sanitizer stations.
- Installed protective plexiglass shields.
- Service areas are sanitized after each member appointment.
- Pens are single use only.
- Installed directional stickers to promote social distancing.
- Masks and/or other Personal Protective Equipment (PPE) is required.
- Each location is cleaned and sanitized every night.
Members who visit the branch are asked to abide by Visitor Guidelines before considering an in-person branch visit and follow the Federal Government requirement to self-isolate for 14 days if they had recently travelled outside of Canada.
I have been impacted by COVID-19 and am in need of financial assistance, can you help me?
We are committed to helping our personal and business members navigate financially through COVID-19.
Members who are experiencing financial difficulties due to COVID-19 may be eligible for financial relief, including up to six-months payment deferral for residential mortgages and loans as well as the opportunity for relief on other credit products.
This relief is reviewed on a case by case basis. Members are encouraged to call our Member Contact Centre at 519.974.WFCU (9328).
I have a mortgage and/or loan pending approval, will this be completed?
For members with pending mortgage and loan approvals, we continue to remain open for business and your WFCU or ECU representative will be contacting you to arrange a time that is convenient for you to meet to complete your loan or mortgage documents. All deadlines will be met, and our new service structure will allow us to allocate necessary staff resources to complete these more complex transactions.
How do I get access to online and mobile banking if I don’t currently have it?
If you would like to be set up with online and mobile banking, please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 and one of our Member Consultants would be happy to assist in getting you set up with access to our online and mobile banking options.
How do I access automated telephone banking?
Access your account 24 hours a day by calling 519.974.0098.
Access your account(s) 24 hours a day by calling 519-974-0098 or toll free at 1-833-734-4377.
With automated telephone banking, you can:
- Check account balances for your savings, loans, term deposits and RRSPs
- Transfer funds between your accounts
- Check on the transaction history in your account for the last 60 days
- Make utility bill payments on suppliers we have set up for you
I would like to change by Personal Identification Number (PIN). Am I able to do so?
If you require your PIN to be changed, please call our Member Contact Centre at 519-974-9328 or toll-free at 1-866-500-9328. One of our Member Consultants would be happy to assist in providing instructions for how this can be done using a WFCU Credit Union or ECU – A Division of WFCU Credit Union ATM.
I’ve lost my debit card; can I get a new one?
If your debit card has been either lost or stolen, please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
I have misplaced by tax slip. Am I able to get a new one?
Yes. If you have misplaced your tax slip and require a new one, please contact our Member Contact Centre at 519-974-9328.
I require access to funds that exceed my daily limit through an ATM withdrawal. Can I increase my limit?
Members can increase their daily withdrawal limit to a maximum of $1,000 by contacting our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Members that require funds in excess of $1,000 will be required to make multiple withdrawals over a period of days.
I need immediate access to funds I have deposited at a WFCU or ECU ATM; is this possible?
If you require immediate access to funds deposited at a WFCU Credit Union or ECU – A Division of WFCU Credit Union ATM please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Am I able to get USD funds?
Yes. You are able to get USD funds by visiting a branch, using our live drive-thru banking or by using your debit card to withdraw USD funds from any ATM that provides it.
Please note WFCU Credit Union & ECU ATMs DO NOT provide USD funds.
I would like to make an extra payment on a loan or mortgage and/or pay my loan off. Am I able to do this?
Yes. If you would like to make an extra payment on an existing loan or mortgage or pay off you loan with WFCU Credit Union or ECU – A Division of WFCU Credit Union, please contact our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
I need to access money that is in a registered product (RRSP, RRIF, TFSA, GIC); am I able to do this?
Yes. Please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 and our Member Consultants would be happy to assist you.
Am I able to cash in my Guaranteed Investment Certificate (GIC)?
Yes. If you would like to cash in your GIC product please contact our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Am I able to invest in a Guaranteed Investment Certificate (GIC)?
Yes. If you would like to invest in a GIC product please contact our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
I would like to sell my investment shares; am I able to do so?
Yes. If you would like to sell your WFCU Credit Union investment shares please contact our Member Contact Centre at 519.974.WFCU (9328).
I would like to make a withdrawal from my locked-in pension. Am I able to do so?
Please contact our Member Contact Centre at 519.974.WFCU (9328) to make an appointment to visit one of our retail locations.
Am I able to get a Canadian or USD draft?
Please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 for further information regarding Canadian and USD drafts.
Are stop payments still available?
Yes. If you require a stop payment to be made on a cheque you have issued, please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
I require a cash float; can I get one through WFCU Credit Union?
Yes. Please call our Member Contact Centre at 519-974-WFCU (9328) with your requirements. We will arrange to have your cash float available for pick up at any one of our four drive-thru locations.
Can I access my safety deposit box?
Yes. Safety Deposit Box access is available by appointment only for our members who hold a safety deposit box at any of our retail locations with the exception of our Downtown Windsor and University of Windsor branches. Access to safety deposit boxes at these two branches is not available at this time.
I would like to become a WFCU Credit Union or ECU - A Division of WFCU Credit Union Member. Am I able to do this?
Yes. Please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328. You will be asked to provide information to begin the process and then be provided with an appointment time at one of our branch locations to complete the opening of your membership.
I have a question that isn’t answered in your FAQs, who should I contact?
If you are a WFCU member, please reach out to our Member Contact Centre at 519-974-WFCU (9328) or toll-free at 1-866-500-WFCU (9328) or by email at info@wfcu.ca.
If you are an ECU member, please reach out to our Member Contact Centre toll-free at 1-866-500-9329, your closest branch or by email at info@myECU.ca.
Credit Card Information
Is WFCU lowering credit card interest rates to help members impacted by COVID-19?
Collabria, the primary issuer of credit cards to Canada’s credit union’s – including WFCU Credit Union, has agreed to significantly reduce credit card rates to help members impacted by COVID-19.
An interest rate of 10.9% will be offered to businesses and prime cardholders. The reduced rate, which took effect April 13, 2020, will be offered for up to six months with eligibility being decided on a case-by-case basis.
For more information, or to determine if you are eligible, please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
Can I defer my minimum monthly credit card payment?
Members, who are credit card holders in good standing, are able to defer their minimum monthly payment (whichever is greater: $10 or 2% of the outstanding balance for personal credit cards; or $40 or 2% of the balance outstanding for business credit cards). Payment deferrals can be requested on a month by month basis for up to six months. The interest on your balance will continue to accrue and will be added to the charges of the outstanding balance.
To defer a payment, please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
I'm outside of Canada and require additional funds to get back home. Am I able to increase my credit card limit?
Collabria has introduced an emergency temporary credit limit increase to extend the limit for cardholders outside of Canada who are actively working to return to Canada. Through this offering, a Canadian family stranded abroad is able to get an immediate increase on their credit card to cover airfare, car rentals, food, shelter, medical supplies, medication and other expenses which will enable them to return to Canada.
For more information, or to request a credit card limit increase, please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
Does my WFCU Credit Union Visa® card offer travel insurance?
WFCU Credit Union Visa® cards are provided through Collabria. Please visit their website to view all card benefits and features. If you have any questions, please contact their cardholder services at 1-855-341-4643.
What is the limit for contactless payments?
Collabria has increased limits for contactless payments to $250 to allow members to tap their credit card for larger purchases; decreasing the need to touch PIN pads.
Please note: there may be exceptions if the merchant has a lower limit.
If you have any questions please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
Bank Anytime, Anywhere.
With the WFCU and ECU mobile app, there’s never any lineup and we’re open 24/7. Download the app below.
If you have any questions please reach out to our Member Contact Centre
at 519-974-9328 or toll-free at 1-866-500-WFCU (9328).