In response to increased and real concerns regarding the spread of the coronavirus (COVID-19) we believe it is important to keep you informed of the proactive measures WFCU Credit Union is taking to protect our employees, our members and our community.
Every aspect of our lives has changed and will continue to change rapidly and unpredictably. Our responsibility to our staff, members, and our community requires WFCU, like others, to adapt and respond quickly, effectively and according to the most reliable and readily available professional advice and information.
As a result, we will continue to provide our members our most current response to the rapidly changing circumstances through regular updates made here, on social media and through local media channels.
Alternative Banking Options
Members can access their accounts and complete their banking transactions thru WFCU’s live drive thru banking, live and automated telephone banking, digital banking services and ATM network as detailed below:
Live Drive-Thru Banking
Our live drive thru branches are available to assist you with routine transactions, Monday to Friday, 10:00am to 4:30pm at the following locations:
- South Windsor – 3077 Dougall Ave.
- Tecumseh – 1695 Manning Rd.
- Amherstburg – 322 Sandwich St. S.
- Leamington – 318 Erie St. S.
Live Telephone Banking
Call our Member Contact Centre at 519.974.3100 to complete your financial business over the telephone.
You can pay bills, apply for a loan, set up or renew your investments, transfer funds and more.
Our Member Contact Centre is available:
- Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
- Thursday and Friday: 8:00 a.m. – 6:30 p.m.
- Saturday: 9:00 a.m. – 3:00 p.m.
Automated Telephone Banking
Access your account 24 hours a day by calling 519.974.0098.
With automated phone banking, you can:
- Check account balances for your savings, loans, term deposits and RRSPs
- Transfer funds between your accounts
- Check on the transaction history in your account for the last 60 days
- Make utility bill payments on suppliers we have set up for you
Online Banking
With WFCU Credit Union’s online banking, you can:
- View transactions, transfer funds, pay bills or place a stop payment on a cheque
- Request statement details for up to 12 months
- Download and view your statement online
- Send/Receive Interac e-Transfers
Don’t have online banking? Call 519.974.3100 and one of our Member Consultants would be happy to assist in getting signed up today!
Mobile Banking App
Access your accounts anytime, anywhere with the WFCU Credit Union Mobile App.
If you are an Online Banking customer and would like to use our Mobile Banking app, you can download the iOS app here on the Apple iTunes® App Store and the Android app here on Google Play app store.
Not set up for online or mobile banking? Call 519.974.3100 and one of our Member Consultants would be happy to assist in getting signed up today!
ATMs
Access your account 24 hours a day through our ATM networks.
Using your WFCU Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through WFCU Credit Union ATMs or any other ATM that is part of THE EXCHANGE® Network 24-hours a day and surcharge-free. Members can also withdraw funds from any other financial institutions’ ATMs.
Cashback at Point-of-Sale
If you can’t make it to one of our convenient ATMs, numerous retailers offer ‘cash back’ when you’re making your regular purchases.
WFCU Credit Union VISA® Card Services
Access your Visa® account information 24/7 through the MyCardInfo account management tool, found here at wfcu.mycardinfo.com.
With MyCardInfo, you can easily activate your account, check current balances, review recent activities, verify the last payment made, make payments, view eStatements, and more.
WFCU Credit Union Business Continuity
in Response to Coronavirus (COVID-19)
In response to increased concerns regarding the spread of the coronavirus (COVID-19) we believe it is important to keep you informed of the proactive measures WFCU Credit Union has taken to protect our employees, our members and our community against the potential implications of a widespread coronavirus (COVID-19) outbreak.
The health and safety of our employees, members and community remain our top priority. At this time, the immediate risk of this virus to our community is believed to be low according to the Ontario Ministry of Health and the Windsor-Essex County Health Unit; however given the rapidly changing nature of this virus, WFCU Credit Union continues to monitor the situation to ensure the continued health and well-being of all those impacted by our operations.
At this time WFCU Credit Union has reviewed our plans in response to epidemics and has communicated with our employees to take the necessary measures to reduce the risk of transmission of the virus as outlined by the Windsor-Essex County Health Unit and Canadian government and public health agencies.
Further, all in-branch visits to our locations have been limited to by appointment only and hand sanitizer stations and plexiglass shields have been installed at all locations.
Based on the current state of our business operations, our Business Continuity Plan and the guidelines set forth by various health agencies, we feel assured that our locations remain safe for our staff, members and our community and we are continuing to operate as normal at this time.
For members that wish to minimize their public exposure, we offer digital banking services including online and mobile banking, smartphone apps and Interac® e-transfers, as well as automated telephone banking services to complete all their financial transactions.
As new information becomes available, we will make it available to our members and the public through our WFCU Credit Union website.
Should you have any questions please reach out to our Member Contact Centre at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).
Eddie Francis
President & CEOWFCU Credit Union
Visitor Guidelines
The safety and security of our staff, members and community remains our top priority; we ask that ALL VISITORS entering a WFCU Credit Union location to take precautionary measures to protect you and everyone in our operations.
Please refrain from visiting any WFCU location if you have had close contact with someone diagnosed with Covid-19, travelled outside of Canada or to an area with a current outbreak, or had cold or flu-like symptoms within the last 14 days.
When visiting a WFCU branch location please follow these steps:
- Visit a WFCU branch
- Check-in at the door with a WFCU staff member. You may have to wait outside until a staff member is able to serve you.
- You will be notified as soon as a staff member is able to assist you.
- You must wear a mask while inside the branch.
- Upon entering hands must be sanitized at one of our touchless hand sanitizing station.
- Follow the directional signage to maintain social distancing.
- Make your way to one of our Member Consultants stationed behind protective plexiglass shields.
- When your transaction is complete, please exit by following directional signage and be mindful to maintain social distancing.
We recognize that many of you may still be uncomfortable with visiting a branch in-person, or may have simply found our alternative ways to bank more convenient for you and your lifestyle. Whatever your case may be, we encourage you to continue to use our live drive-thru and telephone banking options, as well as our online, digital and ATM network services to tailor your WFCU Credit Union banking experience to fit you and your personal needs.
WFCU Credit Union is monitoring the situation closely and will update our response based on current recommendations of Health Canada, WHO, and Windsor Essex County Health Unit.
Frequently Asked Questions
Are WFCU Credit Union branches open?
The health and safety of our employees, members and community has always and will continue to be our top priority.
Beginning Thursday, July 2, 2020 our South Windsor, Main, Riverside, Amherstburg, LaSalle and Tecumseh branches are open to walk-in traffic.
Our Kingsville and Leamington locations are open by appointment only.
Our Downtown and University locations remain closed.
Members are also able to complete all of their banking needs using our alternative ways to bank including our live drive thru branches, live and automated telephone banking, digital banking services and ATM network services.
WFCU’s Member Contact Centre also remains available to assist our members. To reach our Member Contact Centre please call 519.974.WFCU (9328).
While the Kingsville and Leamington regions remain in stage 1 of the provincial re-opening plan our branch locations in these areas will remain open by appointment only.
As we continue to transition to a new normal, we will evaluate our resources and open the Downtown and University locations when we know we can efficiently operate in a manner that will ensure the safety of our members, staff and community.
WFCU Credit Union is continuing to monitor the situation closely and will update our response on current recommendations from our local Health Unit as well as our Provincial and Federal governments.
What hours are branches open?
WFCU branches that are open to walk-in or appointment-only traffic are open the following hours:
- Monday-Friday: 10:00 a.m. – 4:30 p.m.
- Saturday: 10:00 a.m. – 2:00 p.m.
What is the process I must follow when visiting a branch location?
When visiting a WFCU branch please follow these steps:
- Visit a WFCU branch
- Check-in at the door with a WFCU staff member. You may have to wait outside until a staff member is able to serve you.
- You will be notified as soon as a staff member is able to assist you.
- You must wear a mask while inside the branch.
- Upon entering hands must be sanitized at one of our touchless hand sanitizing station.
- Follow the directional signage to maintain social distancing.
- Make your way to one of our Member Consultants stationed behind protective plexiglass shields.
- When your transaction is complete, please exit by following directional signage and be mindful to maintain social distancing.
When will the Kingsville and Leamington branches open to walk-in traffic?
The safety and security of our staff, members and community remain our top priority.
While the Kingsville and Leamington regions remain in stage 1 of the provincial re-opening plan our branch locations in these areas will remain open by appointment only.
Why are your Downtown and University branches remaining closed?
As we continue to navigate this dynamic situation, and transition to our new normal we continue to evaluate our resources and adapt the branch experience. To ensure optimum branch staffing levels we have made the decision to keep our Downtown and University branches closed at this time.
This allows us to maintain optimum staffing levels across the remainder of our branch network as we work with our staff who are caring for elders or family members who are immuno-compromised and those still being impacted with childcare closures and restrictions.
When will the Downtown and University branches open?
As we continue to transition to a new normal, we will evaluate our resources and open the Downtown and University locations when we know we can efficiently operate in a manner that will ensure the safety of our members, staff and community.
How can I complete my banking without visiting a branch?
Members can access their accounts and complete their banking transactions using any of our live drive-thru banking, digital or telephone banking, or ATM network services.
Where is WFCU’s live drive thru banking available?
Our live drive thru branches are available to assist you with routine transactions, Monday to Friday, 10:00am to 4:30pm at the following locations:
- South Windsor – 3077 Dougall Ave.
- Tecumseh – 1695 Manning Rd.
- Amherstburg – 322 Sandwich St. S.
- Leamington – 318 Erie St. S.
How do I contact WFCU’s Member Contact Centre?
To reach our Member Contact Centre please call 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328) or by email at info@wfcu.ca.
- Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
- Thursday and Friday: 8:00 a.m. – 6:30 p.m.
- Saturday: 9:00 a.m. – 3:00 p.m.
How can I stay up-to-date with WFCU’s response to COVID-19?
We will continue to provide our members our most current response to the rapidly changing circumstances through regular updates made to our website at wfcu.ca, social media channels, and our local media including AM800, Blackburn Radio and Windsor Star.
What has WFCU Credit Union done to protect its staff, members and community against COVID-19?
The health and safety of our employees, members and community has always and will continue to be our top priority.
The following safety measure have been implemented at each of our branches:
- Installed touchless hand sanitizer stations.
- Installed protective plexiglass shields.
- Service areas are sanitized after each member appointment.
- Pens are single use only.
- Installed directional stickers to promote social distancing.
- Masks and/or other Personal Protective Equipment (PPE) is required.
- Each location is cleaned and sanitized every night.
Members who visit the branch are asked to abide by WFCU Credit Union Visitor Guidelines before considering an in-person branch visit and follow the Federal Government requirement to self-isolate for 14 days if they had recently travelled outside of Canada.
I have been impacted by COVID-19 and am in need of financial assistance, can you help me?
We are committed to helping our personal and business members navigate financially through COVID-19.
Members who are experiencing financial difficulties due to COVID-19 may be eligible for financial relief, including up to six-months payment deferral for residential mortgages and loans as well as the opportunity for relief on other credit products.
This relief is reviewed on a case by case basis. Members are encouraged to call our Member Contact Centre at 519.974.WFCU (9328).
I have a mortgage and/or loan pending approval, will this be completed?
For members with pending mortgage and loan approvals, WFCU continues to remain open for business and your WFCU representative will be contacting you to arrange a time that is convenient for you to meet to complete your loan or mortgage documents. All deadlines will be met, and our new service structure will allow us to allocate necessary staff resources to complete these more complex transactions.
How do I get access to online and mobile banking if I don’t currently have it?
If you would like to be set up with online and mobile banking please call our Member Contact Centre at 519.974.3100 and one of our Member Consultants would be happy to assist in getting you set up with access to our online and mobile banking options.
How do I access automated telephone banking?
Access your account 24 hours a day by calling 519.974.0098.
With automated phone banking, you can:
- Check account balances for your savings, loans, term deposits and RRSPs
- Transfer funds between your accounts
- Check on the transaction history in your account for the last 60 days
- Make utility bill payments on suppliers we have set up for you
I would like to change by Personal Identification Number (PIN). Am I able to do so?
If you require your PIN to be changed please call our Member Contact Centre. One of our Member Consultants would be happy to assist in providing instructions for how this can be done using a WFCU Credit Union ATM.
I’ve lost my WFCU Credit Union debit card; can I get a new one?
If you’re WFCU Credit Union debit card has been either lost or stolen please call our Member Contact Centre at 519.974.3100.
I have misplaced by tax slip. Am I able to get a new one?
Yes. If you have misplaced your tax slip and require a new one please contact our Member Contact Centre at 519.974.3100.
I require access to funds that exceed my daily limit through an ATM withdrawal. Can I increase my limit?
Members can increase their daily withdrawal limit to a maximum of $1,000 by contacting our Member Contact Centre at 519.974.WFCU (9328).
Members that require funds in excess of $1,000 will be required to make multiple withdrawals over a period of days.
I need immediate access to funds I have deposited at a WFCU Credit Union ATM; is this possible?
If you require immediate access to funds deposited at a WFCU Credit Union please call our Member Contact Centre at 519.974.3100.
Am I able to get USD funds?
Yes. You are able to get USD funds by visiting a branch, using our live drive-thru banking or by using your WFCU Credit Union debit card you are able to withdrawal USD funds from any ATM that provides it.
Please note WFCU Credit Union ATMs DO NOT provide USD funds.
I would like to make an extra payment on a loan or mortgage and/or pay my loan off. Am I able to do this?
Yes. If you would like to make an extra payment on an existing loan or mortgage or pay off you loan with WFCU Credit Union please contact our Member Contact Centre at 519.974.3100.
I need to access money that is in a registered product (RRSP, RRIF, TFSA, GIC); am I able to do this?
Yes. Please call our Member Contact Centre at 519.974.3100 and our Member Consultants would be happy to assist you.
Am I able to cash in my Guaranteed Investment Certificate (GIC)?
Yes. If you would like to cash in your GIC product please contact our Member Contact Centre at 519.974.WFCU (9328).
Am I able to invest in a Guaranteed Investment Certificate (GIC)?
Yes. If you would like to invest in a GIC product please contact our Member Contact Centre at 519.974.WFCU (9328).
I would like to sell my investment shares; am I able to do so?
Yes. If you would like to sell your WFCU Credit Union investment shares please contact our Member Contact Centre at 519.974.WFCU (9328).
I would like to make a withdrawal from my locked-in pension. Am I able to do so?
Please contact our Member Contact Centre at 519.974.WFCU (9328) to make an appointment to visit one of our retail locations.
Am I able to get a Canadian or USD draft?
Please call our Member Contact Centre at 519.974.3100 for further information regarding Canadian and USD drafts.
Are stop payments still available?
Yes. If you require a stop payment be made on a cheque you have issued, please call our Member Contact Centre at 519.974.WFCU (9328)
I require a cash float; can I get one through WFCU Credit Union?
Yes. Please call our Member Contact Centre at 519.974.WFCU (9328) with your requirements. We will arrange to have your cash float available for pick up at any one of our four drive up locations.
Can I access my safety deposit box?
Yes. Safety Deposit Box access is available by appointment only for our members who hold a safety deposit box at any of our retail locations with the exception of our Downtown Windsor and University of Windsor branches. Access to safety deposit boxes at these two branches is not available at this time.
I would like to become a WFCU Credit Union Member. Am I able to do this?
Yes. Please call our Member Contact Centre at 519.974.WFCU (9328). You will be asked to provide information to begin the process and then be provided with an appointment time at one of our retail locations to complete the opening of your membership.
I have a question that isn’t answered in your FAQs, who should I contact?
Please reach out to our Member Contact Centre at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328) or by email at info@wfcu.ca.
Credit Card Information
Is WFCU lowering credit card interest rates to help members impacted by COVID-19?
Collabria, the primary issuer of credit cards to Canada’s credit union’s – including WFCU Credit Union, has agreed to significantly reduce credit card rates to help members impacted by COVID-19.
An interest rate of 10.9% will be offered to businesses and prime cardholders. The reduced rate, which took effect April 13, 2020, will be offered for up to six months with eligibility being decided on a case-by-case basis.
For more information, or to determine if you are eligible, please contact Collabria’s Cardholder Service Call Center at 1.855.341.4643.
Can I defer my minimum monthly credit card payment?
Members, who are credit card holders in good standing, are able to defer their minimum monthly payment (whichever is greater: $10 or 2% of the outstanding balance for personal credit cards; or $40 or 2% of the balance outstanding for business credit cards). Payment deferrals can be requested on a month by month basis for up to six months. The interest on your balance will continue to accrue and will be added to the charges of the outstanding balance.
To defer a payment, please contact Collabria’s Cardholder Service Call Center at 1.855.341.4643.
I'm outside of Canada and require additional funds to get back home. Am I able to increase my credit card limit?
Collabria has introduced an emergency temporary credit limit increase to extend the limit for cardholders outside of Canada who are actively working to return to Canada. Through this offering, a Canadian family stranded abroad is able to get an immediate increase on their credit card to cover airfare, car rentals, food, shelter, medical supplies, medication and other expenses which will enable them to return to Canada.
For more information, or to request a credit card limit increase, please contact Collabria’s Cardholder Service Call Center at 1.855.341.4643.
Does my WFCU Credit Union Visa® card offer travel insurance?
WFCU Credit Union Visa® cards are provided through Collabria. Please visit their website to view all card benefits and features. If you have any questions, please contact their cardholder services at 1.855.341.4643.
What is the limit for contactless payments?
Collabria has increased limits for contactless payments to $250 to allow members to tap their credit card for larger purchases; decreasing the need to touch PIN pads.
Please note: there may be exceptions if the merchant has a lower limit.
If you have any questions please contact Collabria’s Cardholder Service Call Center at 1.855.341.4643.
Bank Anytime, Anywhere.
With the WFCU Credit Union mobile app, there’s never any lineup and we’re open 24/7. Download the app below.
If you have any questions please reach out to our Member Contact Centre
at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).