As COVID-19 public health protocols continue to evolve, we believe it is important to keep you informed about the latest measures WFCU Credit Union and ECU – A Division of WFCU Credit Union are taking to protect our employees, members and community.
Our responsibility to our staff, members, and communities we serve requires WFCU and ECU, like others, to adapt and respond quickly, effectively and in accordance with the most reliable and current available public health guidance and information.
With provincial health authorities providing new directives, we continue to provide our most current response to the rapidly changing circumstances through regular updates here, on social media and via local media channels.
Members can access their accounts and complete their banking transactions through our live drive-thru banking, live and automated telephone banking, digital banking services and ATM network as detailed below:
Our live drive-thru branches are available to assist you with routine transactions, Monday to Wednesday, 9:30am to 5:00pm and Thursday to Friday, 9:30am to 6:00pm and Saturday, 10:00 to 2:00pm at the following locations:
Call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 to complete your financial business over the telephone.
You can pay bills, apply for a loan, set up or renew your investments, transfer funds and more.
Our Member Contact Centre is available:
Access your account(s) 24 hours a day by calling 519-974-0988 or toll free at 1-833-734-4377.
With automated telephone banking, you can:
With WFCU Credit Union’s & ECU – A Division of WFCU Credit Union’s online banking, you can:
Not set up for online or mobile banking? Call 519-974-9328 or toll free at 1-866-500-9328 and one of our Member Consultants would be happy to assist in getting signed up today!
Access your accounts anytime, anywhere with the WFCU & ECU Mobile App.
If you are an Online Banking customer and would like to use our Mobile Banking app, you can download the iOS app here on the Apple iTunes® App Store and the Android app here on Google Play Store.
Not set up for online or mobile banking? Call 519-974-9328 or toll free at 1-866-500-9328 and one of our Member Consultants would be happy to assist in getting signed up today!
Access your account 24 hours a day through our ATM networks
Using your WFCU Credit Union or ECU – A Division of WFCU Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through any ATM that is part of THE EXCHANGE® Network 24 hours a day and surcharge-free. Members can also withdraw funds from any other financial institutions’ ATMs.
If you can’t make it to one of our convenient ATMs, numerous retailers offer ‘cash back’ when you’re making your regular purchases.
Access your Visa® account information 24/7 through the MyCardInfo account management tool, found here at wfcu.mycardinfo.com.
With MyCardInfo, you can easily activate your account, check current balances, review recent activities, verify the last payment made, make payments, view eStatements, and more.
In response to increased concerns regarding the spread of the coronavirus (COVID-19) we believe it is important to keep you informed of the proactive measures WFCU Credit Union has taken to protect our employees, our members and our community against the potential implications of a widespread coronavirus (COVID-19) outbreak.
The health and safety of our employees, members and community remain our top priority. At this time, the immediate risk of this virus to our community is believed to be low according to the Ontario Ministry of Health and the Windsor-Essex County Health Unit; however given the rapidly changing nature of this virus, WFCU Credit Union continues to monitor the situation to ensure the continued health and well-being of all those impacted by our operations.
At this time WFCU Credit Union has reviewed our plans in response to epidemics and has communicated with our employees to take the necessary measures to reduce the risk of transmission of the virus as outlined by the Windsor-Essex County Health Unit and Canadian government and public health agencies.
Further, all in-branch visits to our locations have been limited to by appointment only and hand sanitizer stations and plexiglass shields have been installed at all locations.
Based on the current state of our business operations, our Business Continuity Plan and the guidelines set forth by various health agencies, we feel assured that our locations remain safe for our staff, members and our community and we are continuing to operate as normal at this time.
For members that wish to minimize their public exposure, we offer digital banking services including online and mobile banking, smartphone apps and Interac® e-transfers, as well as automated telephone banking services to complete all their financial transactions.
As new information becomes available, we will make it available to our members and the public through our WFCU Credit Union website.
Should you have any questions please reach out to our Member Contact Centre at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).
The safety and security of our staff, members and community remains our top priority; we ask that ALL VISITORS entering a WFCU Credit Union or ECU – A Division of WFCU Credit Union location to take precautionary measures to protect yourself and everyone in our operations.
Please refrain from visiting any WFCU location or ECU location if you have had close contact with someone diagnosed with Covid-19, travelled outside of Canada or to an area with a current outbreak, or had cold or flu-like symptoms within the last 14 days.
When visiting a WFCU branch location please follow these steps:
When visiting an ECU branch location please follow these steps:
We recognize that many of you may still be uncomfortable with visiting a branch in-person, or may have simply found our alternative ways to bank more convenient for you and your lifestyle. Whatever your case may be, we encourage you to continue to use our live drive-thru and telephone banking options, as well as our online, digital and ATM network services to tailor your WFCU & ECU banking experience to fit you and your personal needs.
WFCU Credit Union & ECU – A division of WFCU Credit Union are monitoring the situation closely and will update our response based on current recommendations of Health Canada, WHO, and our local public health units.
The health and safety of our employees, members and community has always and will continue to be our top priority.
Our South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, Kingsville, Kitchener and Waterloo branches are open to walk-in traffic.
Our Cambridge branch is open by appointment only.
As we navigate this dynamic situation, we are required to adapt the branch experience. To ensure optimum branch staff levels WFCU Credit Union will be implementing the following service-level changes in an effort to continue to provide our members with access to all of our services across our branch network.
Effective Friday, November 20, 2020 our Downtown Branch is TEMPORARILY CLOSED.
These changes will allow us to maintain optimum staffing levels across our branch network.
Members are also able to complete all of their banking needs using our alternative ways to bank including our live drive-thru branches, live and automated telephone banking, digital banking services and ATM network services.
Our Member Contact Centre also remains available to assist our members. To reach our Member Contact Centre please call 519-974-9328 or toll free at 1-866-500-9328.
As we continue to transition to a new normal, we will evaluate our resources and open our other locations when we know we can efficiently operate in a manner that will ensure the safety of our members, staff and community.
We continue to monitor the situation closely and will update our response on current recommendations from our local Health Units as well as our Provincial and Federal governments.
WFCU branches that are open to walk-in traffic are open the following hours:
South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, and Kingsville
ECU branches that are open to walk-in traffic are open the following hours:
Kitchener & Waterloo
Our Cambridge ECU branch is open by appointment-only during the following hours:
When visiting a WFCU branch please follow these steps:
When visiting an ECU branch please please wait for assistance and someone will help you as soon as they are available..
Yes, all members visiting our South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, and Kingsville locations for in-branch services must register using our new queuing system. Members are able to register through text message or branch video.
To register members are asked to text ‘wfcu’ followed by the branch location they are visiting (ex. wfcu Amherstburg) to 226-773-1709 or register by video at the branch door upon their arrival at the branch.
Members can access their accounts and complete their banking transactions using any of our live drive-thru banking, digital or telephone banking, or ATM network services.
Our live drive thru branches are available to assist you with routine transactions, Monday to Friday, 10:00am to 4:30pm at the following locations:
To reach our Member Contact Centre please call 519-974-WFCU (9328) or toll-free at 1-866-500-WFCU (9328) or by email at info@wfcu.ca.
The health and safety of our employees, members and community has always and will continue to be our top priority.
The following safety measure have been implemented at each of our branches:
Members who visit the branch are asked to abide by Visitor Guidelines before considering an in-person branch visit and follow the Federal Government requirement to self-isolate for 14 days if they had recently travelled outside of Canada.
We are committed to helping our personal and business members navigate financially through COVID-19.
Members who are experiencing financial difficulties due to COVID-19 may be eligible for financial relief, including up to six-months payment deferral for residential mortgages and loans as well as the opportunity for relief on other credit products.
This relief is reviewed on a case by case basis. Members are encouraged to call our Member Contact Centre at 519.974.WFCU (9328).
For members with pending mortgage and loan approvals, we continue to remain open for business and your WFCU or ECU representative will be contacting you to arrange a time that is convenient for you to meet to complete your loan or mortgage documents. All deadlines will be met, and our new service structure will allow us to allocate necessary staff resources to complete these more complex transactions.
If you would like to be set up with online and mobile banking, please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 and one of our Member Consultants would be happy to assist in getting you set up with access to our online and mobile banking options.
Access your account 24 hours a day by calling 519.974.0098.
Access your account(s) 24 hours a day by calling 519-974-0098 or toll free at 1-833-734-4377.
With automated telephone banking, you can:
If you require your PIN to be changed, please call our Member Contact Centre at 519-974-9328 or toll-free at 1-866-500-9328. One of our Member Consultants would be happy to assist in providing instructions for how this can be done using a WFCU Credit Union or ECU – A Division of WFCU Credit Union ATM.
If your debit card has been either lost or stolen, please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Yes. If you have misplaced your tax slip and require a new one, please contact our Member Contact Centre at 519-974-9328.
Members can increase their daily withdrawal limit to a maximum of $1,000 by contacting our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Members that require funds in excess of $1,000 will be required to make multiple withdrawals over a period of days.
If you require immediate access to funds deposited at a WFCU Credit Union or ECU – A Division of WFCU Credit Union ATM please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Yes. You are able to get USD funds by visiting a branch, using our live drive-thru banking or by using your debit card to withdraw USD funds from any ATM that provides it.
Please note WFCU Credit Union & ECU ATMs DO NOT provide USD funds.
Yes. If you would like to make an extra payment on an existing loan or mortgage or pay off you loan with WFCU Credit Union or ECU – A Division of WFCU Credit Union, please contact our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Yes. Please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 and our Member Consultants would be happy to assist you.
Yes. If you would like to cash in your GIC product please contact our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Yes. If you would like to invest in a GIC product please contact our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Yes. If you would like to sell your WFCU Credit Union investment shares please contact our Member Contact Centre at 519.974.WFCU (9328).
Please contact our Member Contact Centre at 519.974.WFCU (9328) to make an appointment to visit one of our retail locations.
Please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328 for further information regarding Canadian and USD drafts.
Yes. If you require a stop payment to be made on a cheque you have issued, please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328.
Yes. Please call our Member Contact Centre at 519-974-WFCU (9328) with your requirements. We will arrange to have your cash float available for pick up at any one of our four drive-thru locations.
Yes. Safety Deposit Box access is available by appointment only for our members who hold a safety deposit box at any of our retail locations with the exception of our Downtown Windsor and University of Windsor branches. Access to safety deposit boxes at these two branches is not available at this time.
Yes. Please call our Member Contact Centre at 519-974-9328 or toll free at 1-866-500-9328. You will be asked to provide information to begin the process and then be provided with an appointment time at one of our branch locations to complete the opening of your membership.
If you are a WFCU member, please reach out to our Member Contact Centre at 519-974-WFCU (9328) or toll-free at 1-866-500-WFCU (9328) or by email at info@wfcu.ca.
If you are an ECU member, please reach out to our Member Contact Centre toll-free at 1-866-500-9329, your closest branch or by email at info@myECU.ca.
Collabria, the primary issuer of credit cards to Canada’s credit union’s – including WFCU Credit Union, has agreed to significantly reduce credit card rates to help members impacted by COVID-19.
An interest rate of 10.9% will be offered to businesses and prime cardholders. The reduced rate, which took effect April 13, 2020, will be offered for up to six months with eligibility being decided on a case-by-case basis.
For more information, or to determine if you are eligible, please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
Members, who are credit card holders in good standing, are able to defer their minimum monthly payment (whichever is greater: $10 or 2% of the outstanding balance for personal credit cards; or $40 or 2% of the balance outstanding for business credit cards). Payment deferrals can be requested on a month by month basis for up to six months. The interest on your balance will continue to accrue and will be added to the charges of the outstanding balance.
To defer a payment, please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
Collabria has introduced an emergency temporary credit limit increase to extend the limit for cardholders outside of Canada who are actively working to return to Canada. Through this offering, a Canadian family stranded abroad is able to get an immediate increase on their credit card to cover airfare, car rentals, food, shelter, medical supplies, medication and other expenses which will enable them to return to Canada.
For more information, or to request a credit card limit increase, please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
WFCU Credit Union Visa® cards are provided through Collabria. Please visit their website to view all card benefits and features. If you have any questions, please contact their cardholder services at 1-855-341-4643.
Collabria has increased limits for contactless payments to $250 to allow members to tap their credit card for larger purchases; decreasing the need to touch PIN pads.
Please note: there may be exceptions if the merchant has a lower limit.
If you have any questions please contact Collabria’s Cardholder Service Call Center at 1-855-341-4643.
If you have any questions please reach out to our Member Contact Centre
at 519-974-9328 or toll-free at 1-866-500-WFCU (9328).