Introducing our New Virtual Queuing System.

The health and safety of our employees, members and community has always and will continue to be our top priority.

We’ve introduced a NEW VIRTUAL QUEUING SYSTEM for in-branch visits at our South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, and Kingsville locations.

When visiting any of these WFCU Credit Union locations, you can join our virtual line using either the QLess App or texting option which are outlined below.

QLess Virtual Queuing App

Join the line for in-branch services by downloading the QLess App today, then wait in the comfort and safety of your vehicle until staff are ready to serve you.

  1. Download the QLess App available on the Apple App Store or Google Play Store.
  2. Enter in your location (Ex. Windsor, ON).
  3. Select the WFCU branch you are visiting for in-branch service (Ex. WFCU Downtown).
  4. Choose the line you wish to join (Ex. Personal Banking, Commercial Banking or Appointment) by clicking the ‘Join Now‘ button.
  5. Enter in your Phone Number, First and Last Name and click the ‘Confirm‘ button.
  6. You are now in line at your selected location. You will receive a notification when staff are ready to serve you.

Text Us 

  • Upon arrival, register from your mobile device using our new virtual queuing system by typing ‘wfcu’ followed by the branch location you are visiting (ex. wfcu amherstburg) and sending it to 226-773-1709 or check-in at the door with a WFCU staff member
    • Members without a mobile device may register by video at the branch door.
  • You’ll be prompted when staff are available to assist you.
  • Upon entering a mask must be worn and hands must be sanitized at one of our touchless hand sanitizing stations.
  • Follow directional signage to maintain social distancing.
  • Make your way to one of our many Member Consultants stationed behind protective plexiglass shields.
  • When your transaction is complete, please exit by following directional signage and be mindful to maintain social distancing.

 


Select Branches Open for Walk-in Traffic
for Personal Banking and Commercial Banking services.

Our South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, Kingsville, Kitchener and Waterloo branches are open to walk-in traffic.

WFCU branches that are open to walk-in traffic are open the following hours:

South Windsor, Main, Riverside, Amherstburg, LaSalle, Tecumseh, Leamington, and Kingsville

  • Monday – Wednesday: 9:30 a.m. – 5:00 p.m.
  • Thursday – Friday: 9:30 a.m. – 6:00 p.m.
  • Saturday: 10:00 a.m. – 2:00 p.m. 

ECU branches that are open to walk-in traffic are open the following hours:

Kitchener, Waterloo, and Cambridge

  • Monday – Wednesday: 9:30 a.m. – 5:00 p.m.
  • Thursday – Friday: 9:30 a.m. – 6:00 p.m.
  • Saturday: 10:00 a.m. – 2:00 p.m. (Cambridge Only)

As we navigate this dynamic situation, we are required to adapt the branch experience. To ensure optimum branch staff levels WFCU Credit Union will be implementing the following service-level changes in an effort to continue to provide our members with access to all of our services across our branch network.

Effective Friday, November 20, 2020 our WFCU Downtown Branch is TEMPORARILY CLOSED.

These changes will allow WFCU Credit Union to maintain optimum staffing levels across our branch network.

Members are also able to complete all of their banking needs using our alternative ways to bank including our live drive thru branches, live and automated telephone banking, digital banking services and ATM network services.

Our Member Contact Centre also remains available to assist our members. To reach our Member Contact Centre please call 519-974-9328 or toll free at 1-866-500-9328.

As we continue to transition to a new normal, we will evaluate our resources and open our other locations when we know we can efficiently operate in a manner that will ensure the safety of our members, staff and community.

WFCU Credit Union & ECU – A Division of WFCU Credit Union continue to monitor the situation closely and will update our response on current recommendations from our local Health Units as well as our Provincial and Federal governments.


WFCU Credit Union Drive-Thru Locations

Our live drive thru branches remain available to assist you with routine transactions, Monday to Friday, 10:00am to 4:30pm at the following locations:

South Windsor – 3077 Dougall Ave.

Tecumseh – 1695 Manning Rd.
Amherstburg – 322 Sandwich St. S.

Leamington – 318 Erie St. S.

If you have any questions please reach out to our Member Contact Centre
at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).