Questions & Answers

Direct deposit is a secure electronic transfer of funds deposited directly into your account at WFCU Credit Union or ECU – A Division of WFCU Credit Union. Direct deposit replaces the need to issue payments by paper cheque.

Canadian taxpayers. If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution.

Log in to your WFCU/ECU online banking, click on Account Services and select Setup CRA Direct Deposit. Once selected, you can access a form which will simply and securely transmit your details to CRA. Don’t have online banking? Call our Member Contact Centre at 519-974-9328 or toll-free at 1-866-500-9328 to get set up today.

The direct deposit service is strictly for individuals using their SIN to register.

The CRA has confirmed that the Canada Emergency Response Benefit only supports SIN-based payouts and are not applicable to loans currently being provided for small businesses with a Business Number.

Small businesses with a Business Number will be able to update their Direct Deposit information through their business portal. Payments Canada will circulate CRA’s link to ‘my business’ account where businesses can sign up.

Direct deposit allows you to access your money faster and is more convenient as your payment will not be delayed due to unforeseen circumstances such as bad weather. It is reliable and your payment will always be deposited on time in your account.

For those eligible for the Canada Emergency Response Benefit, we encourage you to sign up for direct deposit with us as soon as possible to receive your benefit payments on time.

No. Once you are enroled for direct deposit, you will receive CRA payments such as benefits, credits and refunds directly to your account.

If you are eligible, you can receive your Canada Emergency Response Benefit payments directly to your bank account.

You can also receive payments such as your income tax refund, benefits and credits such as the Canada child benefit (CCB), the goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit (CWB), and provincial and territorial payments such as the Ontario Trillium Benefit (OTB).

In order to offer this direct deposit enrolment service, WFCU Credit Union and ECU – A Division of WFCU Credit Union signed an extensive Terms of Use Agreement with the CRA which obliges us to use consent and privacy statements with all our clients who enrol in CRA direct deposit. By acknowledging confirmation and acceptance of these consent and privacy statements you will acknowledge and agree that:

• To facilitate your direct deposit enrolment with the CRA:

• The CRA requires your name, bank account information, date of birth and social insurance number (SIN).

• WFCU or ECU will provide to the CRA your name and bank account information as set out above, as well as the date of birth and SIN that we have on file for you.

• Once the CRA has completed your direct deposit enrolment, the Receiver General will deposit any amounts to be paid to you by the CRA.

The Government of Canada considers privacy and security of utmost importance in the issuance of payments. Any information you provide to the Government of Canada when you enrol for direct deposit is protected under the Government of Canada Privacy Act and as described in Receiver General Payments (Personal Information Bank PWGSC PCU 712).

You can also sign up for direct deposit and enter your bank details through CRA’s My Account online or by using the MyCRA and MyBenefits CRA apps from your mobile device. For more information, go to canada.ca/cra-direct-deposit.

Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated by WFCU Credit Union/ECU – A Division of WFCU Credit Union the following day. The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once the CRA receives your information from your financial institution.

WFCU/ECU will provide to the CRA your name and bank account information, as well as the date of birth and SIN that we have on file for you.

If you are fully registered for CRA’s My Account, you can verify your direct deposit information through this online self-service portal.

You can verify that the payment has been received by checking your banking statement on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.

You can also confirm that the payment was sent by the CRA by logging into CRA’s My Account.