Update August 14, 2020
As Windsor-Essex and the province begin to move into advanced stages of reopening we at WFCU Credit Union continue to operate with extreme caution for the health and safety of our staff, members and the communities we serve.
Over and above the local, provincial and federal guidelines, we have set in place additional protective and restrictive measures for individuals entering our branches. We have also made the important decision to always be proactive and to take extra precautionary measures, regardless of the circumstances, should we be informed that one of our staff, members or visitors into our branches is feeling unwell.
This means that regardless of the symptom or condition, we will always act on the side of caution and take the prudent measure to close our branch temporarily to allow for additional thorough cleaning, and will re-open when it is safe to do so in the event that we are informed of anyone having entered our branch who is not feeling well.
In the past several weeks we have had to temporarily close our facilities to do as we have committed to do; and in each instance where we have had an individual report not feeling well, each have reported NEGATIVE RESULTS for COVID-19. While we are very happy to report negative results in each of these instances, we will continue to do the right thing in implementing our proactive, precautionary measures.
Some may suggest this is an overreaction on our part, and some may not understand our response, but we believe a proactive response is in the best interest of our staff, members and our community. Your health and safety must be above all else.
While we understand that this may cause temporary inconveniences for our members, we are confident we will still be able to service our member’s needs. Should at any time we feel it is necessary to temporarily close one of our locations, members can be assured they will still have access to complete all of their banking needs by accessing in-branch services at one of our other conveniently located branches throughout Windsor-Essex, or through our alternative forms of banking including Live Drive-Thru Banking, Live and Automated Telephone Banking, Online and Mobile Banking and ATM Network Services.
As I have said many times before, thank you for your patience and understanding as we work together to ensure the health and safety of our staff, members and communities we serve.
President & CEO