Update – June 20, 2020

Hi,

As Windsor-Essex prepares to move to Stage 2 of the provincial reopening plan and restrictions begin to ease, we at WFCU Credit Union continue to adjust our operations to meet the most current guidelines set out by the Provincial and Federal Governments as well as our local Health Unit.

From the onset of Covid-19, we have been committed to our members, our staff and our community; adapting as necessary to providing the quality, convenient, personalized service you have come to expect from us.

Our branches have remained open by-appointment; and our members have been provided with convenient live telephone and drive-thru banking options; as well as numerous self-serve options through our digital platforms and ATM network services.

We are grateful to all of our staff for their continued dedication, commitment and professionalism during quickly changing circumstances and to all of our members for their continued support and understanding throughout this difficult time.

We are pleased to share that as Windsor-Essex prepares to move to Stage 2 of the provincial opening plan we are preparing to open our branches.  As our branches open to walk-in traffic, the safety and security of our staff, members, and community remain our top priority.  Over the past several weeks we have invested heavily to ensure that our walk- in branch environment reflects our collective new reality and provides for a safe, easy and convenient banking experience.

We know that many of you have discovered new ways to bank at WFCU Credit Union, and many of you have been grateful for all of the options provided, especially our unique live drive-thru services; please know that these options, including our live telephone banking, online and mobile banking, and ATM network services continue to be available to you.

If you choose to visit a branch please know that all visitors entering any WFCU Credit Union location will be required to follow updated visitor guidelines and you have our promise that we will abide by all guidelines set out by our local Health Unit as well as the Provincial and Federal governments, including limiting the capacity of individuals in our facilities.

Updated Visitor Guidelines

  • Use our new seamless, convenient, virtual queuing and registration service – why wait in the rain or heat when you can register from your mobile device and wait in the safety and comfort of your car;
  • For your wellbeing branch access will remain controlled;
  • A mask must be worn when visiting a WFCU branch – No Shirt, No Shoes, No Mask = No Service;
  • Properly sanitize your hands upon entry using the provided touchless hand sanitizer stations;
  • Maintain social distancing by following distancing signage markers;
  • Follow directional signage to maintain required traffic flow within the branch;
  • Avoid shaking hands;
  • Stay behind plexiglass shields installed between you and staff; and
  • Refrain from visiting any WFCU location if you have had close contact with someone diagnosed with Covid-19, travelled outside of Canada, or had cold or flu-like symptoms within the last 14 days.

Information regarding our new virtual queuing and registration service along with updated Visitor Guidelines will be posted on wfcualerts.ca, wfcu.ca and at each branch.

As our doors open to walk-in traffic we ask for your continued support and patience. Circumstances have forced all of us to change and readapt to a new normal, while crisis has reminded all of us of life’s most important priorities and not to sweat the small stuff. The new protocols that we have put into place may not be ideal or preferred by all, but they have been put into place so as to allow us to serve you in the most efficient manner, while at the same time maintaining your safety and that of our staff and our community.

We recognize too that many of you may still be uncomfortable with visiting a branch in-person, or may have simply found our alternative ways to bank more convenient for you and your lifestyle.  Whatever your case may be, we encourage you to continue to use our live drive-thru and telephone banking options, as well as our online, digital and ATM network services to tailor your WFCU Credit Union banking experience to fit you and your personal needs.

Our response to Covid-19 will continue to evolve, but in whatever may lie ahead, please know that we remain committed to providing you the best possible service regardless of circumstance, in a way that protects our staff, our members, and our community.

I want to personally thank you for your constant support of our credit union, our staff, and the measures we have taken throughout this pandemic to keep you safe. Your support, kind words, and understanding have been instrumental in our ability to serve you and in the continuation of our services over the past few months.

We look forward to serving you in branch very soon!

Eddie Francis
President & CEO

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Update – May 20, 2020

Hi Everyone,

As we all begin to adjust to our new normal, we at WFCU Credit Union want you to know, that we are grateful to all of you for your continued support and we continue to be here for you.

We know that many of you are facing new realities – some of you are working from home, others are adapting to homeschooling children, and still others are navigating unforeseen circumstances thrust on you through temporary unemployment, lost wages and business interruptions as a result of COVID-19.

Through it all – we are committed to you!

We know of the struggles you are facing, the hardships you are overcoming, and the efforts each of you are making to help keep our children, our families and our community safe.

To do our part in supporting you we too have adjusted and adapted to a new way of doing things by following professional advice putting into place significant measures to help keep you safe while providing you a continued way to bank that makes your safety and the safety of our staff a continued priority.

As a result of new guidance released by the local Health Unit, as well as Provincial and Federal Governments we have taken the following steps:

Preventative Measures

  • Effective Wednesday, May 20 all staff and visitors entering a WFCU location will be required to wear a mask;
  • Continuing to limit in-branch visits to by appointment only;

This is in addition to the previously communicated steps of:

  • Installed hand sanitizer stations;
  • Installed protective plexiglass screens;
  • Increased cleaning and sanitizing;
  • Asking members, staff and visitors to maintain social distancing; and
  • Encouraging the use of our Live Drive-Thru Banking, Telephone Banking, Online and Digital Banking, and ATM Network Services.

Financial Relief Measures

  • Deferral of loan and mortgage payments for up to six months;
  • Introduction of CRA Direct Deposit; and
  • Through our credit card partner Collabria we have:
    • Reduced credit card interest rates;
    • Deferred minimum monthly credit card payments for up to six months;
    • Introduced emergency temporary credit card limit increases to help those cardholders outside of Canada who are actively working to return to Canada; and
    • Increased limits for contactless payments.

For businesses we have:

  • Introduced Government Programs including:
    • Canada Emergency Business Account (CEBA);
    • EDC Business Credit Availability Program (BCAP) Guarantee;
    • BDC Co-Lending Program; and
  • Extended credit, payment deferrals and financial support.

We are committed to helping our members navigate financially through COVID-19. We encourage any members experiencing financial hardships due to COVID-19 to please reach out to our Member Contact Centre at 519.974.WFCU (9328)  to discuss personalized options to help you through this time.  We’re here to help!

WFCU has a long history of supporting our members and we are committed to continuing to do so; providing the financial support and relief required to help our members overcome and persevere during these complicated times.

Eddie Francis
President & CEO

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Update – March 30, 2020

Everyday we hear more and more about what is being done to help flatten the curve and stop the spread of COVID-19.  Most recently, the Federal Government passed an order requiring people arriving in Canada by land, air or sea, to self-isolate for 14 days or be subject to penalties or prison time.  The Province of Ontario issued an emergency alert warning to Ontario travellers to abide by this Federal order and further encouraged all Ontarians to stay home to help stop the spread of the virus.  The common theme which we continue to hear from Canada’s Chief Public Health Officer is stay home.

With this in mind, words cannot begin to express our gratitude to everyone on the frontlines in our community; for your commitment and dedication to the service of all above yourself, during this uncertain and ever-changing time.

As a small token of our appreciation, together with Farhi Holdings Corporation we have partnered to provide alternate accommodations to frontline healthcare workers at Windsor Regional Hospital who are unable to return to their homes due to the risks they face in responding to COVID-19 and their unique personal family health issues.

Frontline healthcare workers will be provided accommodations for up to three months, at the Best Western Plus Waterfront Hotel located at 277 Riverside Drive West, Windsor. Together, Farhi and WFCU have committed over $650,000 to the initiative.

WFCU Credit Union too is an essential service provider and remains committed to providing you with access to your accounts, and we must take into account the seriousness of these orders.

We, like so many others, have adapted to new business norms and continue to do our best to keep meeting your needs and those of our community in response to COVID-19.

Our gratitude also extends to our team of employees that have continued to work to provide you with access to your accounts, working the drive thru teller windows, on the phones in our Member Contact Centre or behind the scenes to ensure that your loan or mortgage closes.

By now, you may have noticed that we have reduced the number of our operating branches, limited face to face visits to appointment only and for non-routine transactions, and we are urging members to conduct as much of their banking as possible through WFCU’s digital and telephone banking services.

We are doing this for your safety and for the safety of our staff.  This also allows our staff the flexibility they require for, adequate breaks between shifts to rest and recharge, to make more of our staff available to take calls through our Member Contact Centre and to take the time they need for childcare coverage.

We understand that not having normal branch access is a change for many of our members, but we are all dealing with a new normal. To accommodate, we continue to operate our live Drive Thru Banking windows available at four of our branches. We appreciate your continued patience and support at the drive-up windows, as at times we our experiencing cars in queue but we are doing our best to meet the new demand. Interestingly, I’ve received reports that some members are using our Drive Thru Banking because they want to visit and say hello to our staff or they weren’t busy and had the time to wait.  This is a true compliment to our staff, but during a time when our governments are asking us to stay at home, we ask you to please refrain from making these visits; they are causing service issues for our Drive Thru windows and extending wait times for members who have no alternative way to receive services from us.  So, if you are able, I ask that you please consider using the other alternative banking options available to you, including telephone and digital banking services, which allow you to stay home.

Please know that WFCU banking is available through our Member Contact Centre, live or automated telephone banking services, or through online or mobile banking. Of course, you may also access our ATM’s or that of any other financial institution with your debit card.

Not sure if you can complete your banking request online or over the phone?  Call our Member Contact Centre at 519.974.WFCU (9328).  We have changed the way we work – deploying many staff to remote offices to practice social distancing while allowing us to increase the service levels of our Member Contact Centre to service you over the phone instead of face to face.  We have staff ready to answer your call and help.

WFCU is proud to be your financial institution and our goal is to provide you with optimum service during this rapidly changing and unpredictable time.  However, we need to do our part to stop the spread of the virus and we ask that you do the same.

Eddie Francis
President & CEO

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Update – March 30, 2020

WFCU Credit Union (WFCU) in partnership with Farhi Holdings Corporation (Farhi) announced today they have partnered to provide alternate accommodations to frontline healthcare workers at Windsor Regional Hospital who are unable to return to their homes due to the risks they face in responding to COVID-19 and their unique personal family health issues.

Frontline healthcare workers will be provided accommodations for up to three months, at the Best Western Plus Waterfront Hotel located at 277 Riverside Drive West, Windsor. Together, Farhi and WFCU have committed over $650,000 to the initiative.

“Extraordinary times call for extraordinary measures. Responding to COVID-19 requires all of us to think outside of the box and move quickly. It is our pleasure to support the Windsor community and the regional hospital. The sacrifice of our healthcare workers, doctors, nurses and other practitioners will never be forgotten. It is our hope that the accommodation will provide relief to our frontline workers as they fight an invisible enemy,” said Shmuel Farhi, President, Farhi Holdings Corporation.

“Accommodations have been identified as a critical need by many frontline workers who are concerned about returning home to their families due to the risks this may pose, especially if they have unique personal family health issues,” said Shmuel Farhi. “We have the accommodations that are required and we are pleased to be able to offer them to assist these frontline workers. Now more than ever we need to stay united to ensure that our community remains safe.”

Approximately 40 rooms have been reserved at the Best Western by WFCU and Farhi for use by staff from Windsor Regional Hospital.

“Together Farhi and WFCU are here to help our community navigate through this unprecedented time. We recognize the stress and uncertainty everyone is facing and this is amplified for frontline healthcare workers who are facing insurmountable health and safety concerns of their own, while also being the frontline defense against this pandemic in our community,” said Eddie Francis, President and CEO, WFCU Credit Union. “We want to help alleviate some of the stress these individuals are facing by providing them with a place to return to get the respite they need without the fear of potentially putting their families and loved ones at risk.”

Windsor Regional Hospital will be coordinating the allocation of the rooms in conjunction with the hotel.

“Windsor Regional Hospital is overwhelmed by the outpouring of community support for our staff on the frontlines, and the care they provide to patients,” said David Musyj, President and CEO Windsor Regional Hospital. “I want to thank Shmuel Farhi, Farhi and Eddie Francis, WFCU for coming forward, at this difficult time, to provide hotel accommodations for Windsor Regional Hospital staff. Your efforts to “flatten the curve” are appreciated.  This will be an option for staff who need to isolate from family and friends while working on the frontline.”

“As we have done in the past and will continue to do in the future, WFCU is here to help,” commented Marty Gillis, Chair, WFCU Credit Union Board of Directors. “Our community is our priority and we want to assist in a tangible way to allow our frontline healthcare workers to focus on helping to stop the spread of COVID-19 and to ensure our community’s health and safety.”

For more information on WFCU’s response to COVID-19 please visit wfcu.ca.

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Update – March 20, 2020

Valued Members,

The health and safety of our employees, members and community has always and will continue to be our top priority.

Today, WFCU Credit Union has made the decision to close our retail branches to routine walk-in traffic. In-branch visits are by appointment only.

It is WFCU Credit Union’s responsibly, like others, to adapt and respond quickly, effectively and according to the most reliable and readily available professional advice and information to protect one another and help diminish the spread of COVID-19.

Rest assured, members can still conduct routine financial transactions like withdrawals, deposits, bill payments and cheque cashing through WFCU’s live drive thru branches, live and automated telephone banking, digital banking services and ATM network as outlined below.

For members with pending mortgage and loan approvals, WFCU continues to remain open for business and your WFCU representative will be contacting you to arrange a time that is convenient for you to meet to complete your loan or mortgage documents. All deadlines will be met, and our new service structure will allow us to allocate necessary staff resources to complete these more complex transactions.

WFCU’s Member Contact Centre also remains available to assist our members.

  • Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
  • Thursday and Friday: 8:00 a.m. – 6:30 p.m.
  • Saturday: 9:00 a.m. – 3:00 p.m.

Live Drive Thru Banking

Our live drive thru branches are available to assist you with routine transactions, Monday to Friday, 10:00am to 4:30pm at the following locations:

  • South Windsor – 3077 Dougall Ave.
  • Tecumseh – 1695 Manning Rd.
  • Amherstburg – 322 Sandwich St. S.
  • Leamington – 318 Erie St. S.

WFCU’s Live Telephone Banking Centre

Call our Member Contact Centre at 519.974.3100 to complete your financial business over the telephone. You can pay bills, apply for a loan, set up or renew your investments, transfer funds and more.

Live Telephone Banking is available:

  • Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
  • Thursday and Friday: 8:00 a.m. – 6:30 p.m.
  • Saturday: 9:00 a.m. – 3:00 p.m.

Automated Telephone Banking

Access your account 24 hours a day by calling 519.974.0098.

With automated phone banking, you can:

  • Check account balances for your savings, loans, term deposits and RRSPs
  • Transfer funds between your accounts
  • Check transaction history on your account for the last 60 days
  • Make utility bill payments on suppliers we have set up for you

Digital Banking Service

You can access your accounts anytime, anywhere with WFCU Credit Union’s online and mobile banking.

  • View transactions, transfer funds, pay bills or place a stop payment on a cheque
  • Send/Receive Interac® e-Transfers
  • Request statement details for up to 12 months
  • Download and view your statement online

Download our mobile app today through Apple iTunes® or Google Play app stores today.

Don’t have online and mobile banking? Call 519.974.3100 and one of our Member Consultants would be happy to assist in getting signed up today!

ATMs

Access your account 24 hours a day through our ATM networks.

Using your WFCU Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through WFCU Credit Union ATMs. Members can also withdraw funds from any other financial institutions’ ATMs.

 

We recognize the stress and uncertainty everyone is facing and we want to assure our members that we remain committed to you and your financial wellbeing. WFCU has a comprehensive and robust Business Continuity Plan in place which will allow us to maintain operations to the greatest possible extent during this time.

Like you, WFCU Credit Union continues to monitor this situation closely and will update our response based on current recommendations of Health Canada, World Health Organization, and Windsor-Essex County Health Unit.

Our thanks to all of those on the frontline keeping us safe and to all of our health care providers, and the many in our entire healthcare system for your continued dedication and altruistic act of care and compassion.

To our members, thank you for your patience and understanding as we navigate together through this unprecedented time. Please take all necessary precautions to keep yourselves, your families, your friends and your neighbours safe. We look forward to the time we are able to welcome you back to our branches.

We will continue to provide our members our most current response to the rapidly changing circumstances through regular updates made to our website at wfcu.ca, social media channels, and our local media including AM800, Blackburn Radio and Windsor Star.

Should you have any questions please reach out at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328) or by email at info@wfcu.ca.

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Update – March 18, 2020

We are committed to helping our personal and business members navigate financially through COVID-19. WFCU has always had in place support to help our members (WFCU Chrysler Cares Program, WFCU Flood Relief Program, WFCU Educators’ Care Program) who are facing financial stress.  Members who are experiencing financial difficulties due to COVID-19 may be eligible for financial relief, including up to six-months payment deferral for residential mortgages and loans as well as the opportunity for relief on other credit products.  This relief is reviewed on a case by case basis.  Members are encouraged to call our Member Contact Centre at 519.974.WFCU (9328).

Update – March 17, 2020

In response to increased and real concerns regarding the spread of the coronavirus (COVID-19) we believe it is important to keep you informed of the proactive measures WFCU Credit Union is taking to protect our employees, our members and our community.

Every aspect of our lives has changed and will continue to change rapidly and unpredictably. Our responsibility to our staff, members, and our community requires WFCU, like others, to adapt and respond quickly, effectively and according to the most reliable and readily available professional advice and information.

As a result, we will continue to provide our members our most current response to the rapidly changing circumstances through regular updates made to our website, social media channels, and our local media including AM800, Blackburn Radio and Windsor Star.

Please know that as we navigate this dynamic situation and in response to increased concerns of COVID-19, members continue to have access to their finances and can also complete their banking transactions using any of our digital or telephone banking services.

Online and Mobile Banking
You can access your accounts anytime, anywhere with WFCU Credit Union’s online and mobile banking.

  • View transactions, transfer funds, pay bills or place a stop payment on a cheque
  • Send/Receive Interac e-Transfers
  • Request statement details for up to 12 months
  • Download and view your statement online

Download our mobile app today through Apple iTunes® or Google Play app stores today.

Don’t have online and mobile banking? Call 519.974.3100 and one of our Member Consultants would be happy to assist in getting signed up today!

We Run and Operate Our Own Live Telephone Banking Centre
Call our Member Contact Centre at 519.974.3100 to complete your financial business over the telephone.

You can pay bills, apply for a loan, set up or renew your investments, transfer funds and more.

Our Member Contact Centre is available:

  • Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
  • Thursday and Friday: 8:00 a.m. – 6:30 p.m.
  • Saturday: 9:00 a.m. – 3:00 p.m.

ATMs
When it’s not convenient to visit us in our retail locations you can access your account 24 hours a day through our ATM networks.

Using your WFCU Credit Union debit card, you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through WFCU Credit Union ATMs.  Members can also withdraw funds from any other financial institutions’ ATMs.

Automated Telephone Banking
Access your account 24 hours a day by calling 519.974.0098.

With automated phone banking, you can

  • Check account balances for your savings, loans, term deposits and RRSPs
  • Transfer funds between your accounts
  • Check on the transaction history in your account for the last 60 days
  • Make utility bill payments on suppliers we have set up for you

We recognize the importance to maintain business continuity and WFCU has a comprehensive and robust Business Continuity Plan, which allows WFCU to maintain operations to the greatest possible extent at all times.

Like you, WFCU Credit Union continues to monitor this situation closely and will update our response based on current recommendations of Health Canada, WHO, and Windsor-Essex County Health Unit.

As Windsorites and as a Community, our strength has been tested before and, with each crisis, we have responded with unwavering determination and focused resolve. This crisis will pass but, until then, let us stand together and in support of each other as we look after our families, our friends and our neighbours; doing what is required, in any way possible to be there for each other.

Our thanks to all of those on the frontline keeping us safe and to all of our health care providers, and the many in our entire healthcare system for your continued dedication and altruistic act of care and compassion.

Should you have any questions please reach out to our Member Contact Centre at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).

Eddie Francis
President & CEO
WFCU Credit Union

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Update – March 16, 2020

WFCU Credit Union has been closely monitoring COVID-19 developments.

As we navigate this dynamic situation, we are required to adapt the branch experience. To ensure optimum branch staffing levels WFCU Credit Union will be implementing the following service-level changes in an effort to continue to provide our members with access to all of our services across our branch network:

  • Effective, Monday, March 16, 2020 WFCU Credit Union’s University of Windsor Branch is CLOSED.
  • Effective, Monday, March 16, 2020 at 12:00 p.m. (NOON) WFCU Credit Union’s Downtown Branch is CLOSED.

These changes will allow WFCU Credit Union to maintain optimum staffing levels across our branch network as we work with our staff impacted by school and childcare closures and will remain in effect until at least April 6, 2020, consistent with the Ontario Ministry of Education’s school closures.

At this time, the threat of this virus to our community remains low, however Health Canada has updated the travel advisory to all foreign countries, include the United States of America, to a Level 3 risk, and continues to advise Canadians of the importance of social distancing.

Members continue to have access to their finances and are able to complete their banking transactions using our digital banking services including online and mobile banking, smartphone apps, Interac® e-transfers, as well as live and automated telephone banking services to complete their financial transactions where possible. For members that do not currently have access to online or mobile banking please call WFCU Credit Union’s Member Contact Centre at 519.974.3100.

Should an in-branch visit be required to complete financial transactions, members are asked to please abide by WFCU Credit Union’s Visitor Guidelines and the following recommendations when entering any of WFCU Credit Union’s facilities:

  • Use the provided hand sanitizer stations upon entry
  • Maintain social distancing between yourself and others
  • Avoid shaking hands.

WFCU Credit Union continues to monitor this situation closely and will update company guidelines based on current recommendations of Health Canada, WHO, and Windsor-Essex County Health Unit.

We thank you for your understanding as we continue to navigate this unprecedented situation and do our part to help stop the spread of this pandemic to keep our community safe.

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If you have any questions please reach out to our Member Contact Centre
at 519.974.WFCU (9328) or toll-free at 1.866.500.WFCU (9328).